Cleaning supplies and spray bottle on a bathroom counter

EVERYTHING YOU NEED TO KNOW

Frequently asked questions

STILL DECIDING

Questions answered clearly

Do I need to be home?

Not at all — most clients leave a key or give us a code. You'll get a text when your cleaner arrives and when they finish.

What's included in every clean?

Dusting, vacuuming, mopping, bathroom sanitising, and kitchen cleaning. Extras can be added as needed.

Can I request the same cleaner?

Yes, whenever possible we'll send the same cleaner. If unavailable, we'll arrange a trusted replacement.

What if I'm not completely satisfied?

Let us know within 24 hours. We'll work with you to make it right and ensure you're happy with the result.

Do you bring cleaning supplies?

Yes, our cleaners arrive with professional supplies and equipment. You can also request we use your own.

Can I request the same cleaner?

Yes, you can request the same cleaner where availability allows, helping you enjoy a more consistent service.

What is included in a deep clean?

A deep clean goes beyond routine cleaning, targeting built-up dirt, hard-to-reach areas, detailed surfaces, kitchens, bathrooms, and more.

When should I book a deep clean?

Deep cleaning is ideal before moving in, after moving out, following renovations, or whenever your space needs extra attention.

How long does deep cleaning take?

The time depends on the size, condition, and areas requiring attention. We'll help set realistic expectations when you book.

Does deep cleaning include inside appliances?

Selected appliance cleaning can be requested as an additional service, depending on your chosen cleaning package.

Can I combine deep cleaning with regular cleaning?

Yes. Many customers start with a deep clean and then continue with regular visits to maintain the results.

Do I need to prepare before a deep clean?

We recommend removing personal items and clutter from surfaces so our cleaners can focus on cleaning rather than organising.

What is included in office cleaning?

Office cleaning can include desks, floors, kitchens, washrooms, shared areas, bins, dusting, vacuuming, and general surface cleaning.

Can you clean offices outside working hours?

Yes. We can arrange cleaning around your working schedule, including evenings and other suitable times where available.

How often should an office be cleaned?

Cleaning frequency depends on your office size, footfall, and needs. Weekly, daily, and custom schedules are available.

Can you clean shared kitchens and break rooms?

Yes. Shared kitchens, break rooms, and other communal areas can be included in your office cleaning plan.

Do you provide cleaning products and equipment?

Yes. Our cleaners can bring the essential products and equipment needed for your agreed cleaning service.

Can you clean a large office?

Yes. We can tailor the cleaning plan to suit different office sizes, layouts, and cleaning requirements.

How do I book a cleaning service?

Choose your cleaning service, provide your property details, select a preferred schedule, and complete your booking online.

How much does cleaning cost?

Pricing depends on factors such as property size, cleaning type, condition, frequency, and any additional services requested.

Can I choose my preferred cleaning date?

Yes. You can select your preferred date and available time when making your booking.

Can I change my booking after confirming it?

Yes. Contact us as soon as possible if you need to change your date, time, service, or other booking details.

Can I cancel my cleaning appointment?

Yes. You can cancel your booking according to our cancellation terms. We recommend giving as much notice as possible.

Are there any additional charges?

Any additional services or special requirements will be communicated clearly before they are added to your booking.

Are your cleaners vetted?

Yes. Our cleaners are carefully screened and selected to provide a reliable and professional cleaning service.

Are cleaners insured?

Our cleaning services are arranged with appropriate protections in place. Contact us if you'd like more information about our coverage.

Do I need to be home during the cleaning?

No. You don't need to be home. Many customers provide access instructions so cleaning can take place while they're away.

How do you protect my belongings?

Our cleaners follow careful cleaning practices and treat your home, belongings, and personal space with respect.

What happens if something is damaged?

Please let us know as soon as possible. We'll review the situation and work with you to resolve it appropriately.

Can I trust a cleaner to have access to my home?

We take cleaner screening and customer safety seriously, helping provide a dependable service you can feel comfortable using.

EVERY CLEAN INCLUDES

The detail most companies skip

Insured & guaranteed

£5m cover, DBS-checked cleaners, and a free re-clean if anything’s missed.

Kind ingredients

Non-toxic, plant-derived products — safe around kids, pets and food.

Booked in a minute

Transparent online pricing and same-week slots — no home visits, no sales calls.

No contracts

Pause, skip or cancel any plan, free, up to 24 hours before your visit.

Same cleaner, always

One vetted person who learns your home — never a rotating stranger.

Kept to standard

Every visit checked room-by-room against the same finishing list.

Your weekend, handed back

Same-week slots fill fast. Book in under a minute — no card needed, no lock-in, cancel anytime.

See our work

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Frequently asked questions

Questions answered clearly

The detail most companies skip

Your weekend, handed back

Ready for a brighter home?